Central Collision Center of Oak Forest, located at 15232 S. Oak Park Avenue, has been recognized as a winner of the 2012 AutocheX Premier Achiever for outstanding customer service and
satisfaction.
Now in its 11th year, the
annual Premier Achiever Awards honor auto body shops that consistently achieve
extremely high customer satisfaction scores as measured by AutocheX either
independently or as part of an insurance-sponsored repair program. In 2012,
participating insurance programs included seven of the top 25 carriers in North
America.
“For the 11th year
in a row, we are delighted to sponsor the Premier Achiever Awards and to
recognize the tremendous accomplishments of Central Collision and all the 2012
winners,” said Jim O’Leary, Vice President of Mitchell Repair Solutions. “The
high satisfaction scores of these elite collision repair facilities in North
America clearly demonstrate their ongoing commitment to their customers, and
set the bar very high for customer experience management in our industry.”
In an industry of nearly 50,000 shops in
North America, Central Collision is one of
only 400 Premier Achiever Award winners in 2012 — placing the shop in highly
exclusive company.
“Receiving this honor reflects our
company’s core values of outstanding customer service and repair quality above
all else,” said Michael A. Caruso, facility manager of Central Collision Center
of Oak Forest. “We are proud to be considered among the elite in this category
and we will continue to improve our processes in order to remain an industry
leader.”
AutocheX, Mitchell International’s
customer experience management group, is a leading provider of customer
satisfaction measurement and customer experience management solutions to the
collision repair industry. AutocheX and the participating insurance companies present
the Premier Achiever Awards each year as a way of honoring collision repair
facilities that have proven their devotion to quality, service, and customer
satisfaction.
